Diareyes Case Study

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With over 20 years of experience in this industry, Diareyes specialise in resource management, arranging appointments for single users through to multi-installation projects.

We helped Diareyes improve the visibility and tracking of their parts in the field as well as streamlining their distribution.

Solution

Understanding the need to reduce the number of missing and damaged items, ByBox worked with Diareyes to improve the distribution and visibility of parts in the field. In order to consistently improve performance, our KPI reports show performance metrics and associated analysis to identify areas where improvements can be made.

ByBox’s Customer Support helpdesk manage all queries and are the first line of contact to help Diareyes and their engineers. This covers areas such as item tracking, supporting new engineers, site issues and relocations. As well as this, the ByBox account manager is always on hand to escalate matters requiring urgent attention.

Challenges

Distribution challenges

  • Struggled with late deliveries
  • Fragmented deliveries which didn’t arrive as a complete order

Inability to track parts

  • Struggled to establish a root cause for missing parts
  • Lack of visibility and security for high-value parts

Unnecessary costs

  • Packages arrived damaged, with incurred costs
  • Missing deliveries

Benefits

Improved parts distribution

  • Enhanced delivery performance as parts are delivered on time
  • Parts are consolidated by ByBox prior to delivery which means they are delivered together as a complete order

Boosted tracking and visibility of parts

  • Ability to track missing parts
  • Parts are delivered to secure locations with complete end-to-end visibility

Cost reductions

  • Parts are received by engineers with no damage, avoiding unnecessary costs to replace items
  • Missing deliveries reduced
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