Coventry Hub and DC Manager

Coventry Hub and DC Manager

Job Title: Coventry Hub and DC Manager

Location: Coventry

Hours of work: 40 hours per week. Flexibility essential

Reporting to: Director, Distribution

ByBox is a market leader and supply chain innovator, providing extremely reliable “last mile” delivery of critical replacement parts to the global field service industry. ByBox provides end-to-end supply chain solutions used by hundreds of large businesses in the UK and around the world.

In today’s digital world, every company is a “services” company. Successful companies will be the ones who exceed ever increasing customer expectations. Field service has become a crucial battleground, as delivery windows and SLA’s get tighter. Every service moment is an opportunity to solve, optimise and delight our customers – or fail, and give the competition an opening to exploit. Companies are investing billions to automate and optimise field service workers, but are still failing to achieve world class service because of the inventory modernisation gap. Old inventory management approaches are falling apart at the edge of customer service.

ByBox solves this problem through our unique and advanced technology platforms and smart locks which ensure that both the part and the service engineer are at the right place at the right time. Our solutions extend enhanced intelligence, visibility and security to critical spare parts inventory at the dynamic field service edge, turning any space into a secure site to optimise placement of critical parts – so that the parts that matter are in the places that matter in the time frames that matter, without breaking the bank. In our UK base, we fulfil our mission by providing unparalleled on-time, in-night deliveries through eight strategically located distribution centres, a network of over 30,000 proprietary Smart Lockers, and a reliable network of third-party delivery services. ByBox is profitable and has global annual revenues in excess of £70M. 

The Position

Overall responsibility for the operation and performance of the National Hub, the line haul network / trunking suppliers and Coventry DC. Responsible for monitoring budgets, ensuring the most cost-effective solutions are utilised. Keeping abreast of all procedures, operational and company developments and communicating them throughout teams appropriately.

Assume full management and development responsibilities for the site staff and third-party suppliers, encouraging and motivating to ensure all key performance indicators and monthly stats are exceeding targets. Recognition of customers’ service expectations is crucial, utilising and supporting the audit teams to maintain quality service and measure performance, always ensuring a first-rate service.

Provide the highest standards of security both in relation to the premises and customer freight and be available to attend site out of hours when necessary. Responsible for monitoring and auditing all vetting procedures to ensure company compliance.

Competent to NEBOSH or IOSH standard, health and safety is an integral part of this role, a proactive approach required to all health and safety processes and procedures ensuring it is adhered to, maintained, and constantly improved upon.

The Person

A minimum of five years’ management experience within a distribution environment with a demonstrable ability to meet demanding KPI targets and commercial acumen.

An excellent understanding of efficiency, output and profitability and a passion for customer service. An effective leader and logical thinker, able to create sustainable long-term relationships with colleagues, suppliers / business partners and customers alike.

Possess strong communication and organisational skills and understanding of industry systems and show commitment, enthusiasm and passion for the role adopting a proactively dynamic approach.

Application Process:

  • Please apply in writing including a covering letter and up to date CV
  • Email:
  • Closing date for applications: 29th April 2021

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