Systems Administrator

Job Title: Systems Administrator

Location:  Home

Hours of work: 37.5 hours per week – Monday to Friday (Some out-of-hours and weekend work will be required and flexibility in working hours is a pre-requisite)

Reporting to:  Corporate IT Support Manager

ByBox is a market leader and supply chain innovator, providing extremely reliable “last mile” delivery of critical replacement parts to the global field service industry. ByBox provides end-to-end supply chain solutions used by hundreds of large businesses in the UK and around the world.

In today’s digital world, every company is a “services” company. Successful companies will be the ones who exceed ever increasing customer expectations. Field service has become a crucial battleground, as delivery windows and SLA’s get tighter. Every service moment is an opportunity to solve, optimize and delight our customers – or fail, and give the competition an opening to exploit. Companies are investing billions to automate and optimize field service workers, but are still failing to achieve world class service because of the inventory modernization gap. Old inventory management approaches are falling apart at the edge of customer service.

ByBox solves this problem through our unique and advanced technology platforms and smart locks which ensure that both the part and the service engineer are at the right place at the right time. Our solutions extend enhanced intelligence, visibility and security to critical spare parts inventory at the dynamic field service edge, turning any space into a secure site to optimize placement of critical parts – so that the parts that matter are in the places that matter in the timeframes that matter, without breaking the bank. In our UK base, we fulfil our mission by providing unparalleled on-time, in-night deliveries through eight strategically located distribution centres, a network of over 30,000 proprietary SmartLockers, and a reliable network of third-party delivery services. ByBox is profitable and has global annual revenues in excess of £70M.

The Position

To provide support to ByBox IT systems, software and processes, architecture, design and implementation of new technology solutions. To suggest and then drive the implementation of changes to optimise overall system performance. To support the DBA, Development, IT, Application Support and Test Teams make better use of the main and back-up data centres and ByBox network and infrastructure.

This position will provide technical support to keep the main and back-up data centre locations working at full capacity, whilst ensuring all replication and back-up systems are functioning correctly and appropriately, monitoring the data centres, ByBox networks and infrastructure to check for signs of issue or outage. Improving automated monitoring and resolution. Providing general IT-related support to the Project Team, normally for customer implementations and new projects, but this may also include system configuration to support existing customer change requests.

Documenting configurations and system changes to improve ByBox documentation and scripting existing configurations and changes to systems, automating new server deployment to minimise manual tasks.

Leading the effort to resolve any issues or outages with relevant members of the ByBox IT and Operations teams and any relevant third party suppliers and responding to business escalations in a timely, logical and responsible manner.

To be an active member of the Change Approval Board and Emergency Change Approval Board.

The Person

A minimum of three years experience in a similar role, at least one Microsoft or Cisco qualification and knowledge of the following:

  • Required: Windows Server (Active directory, IIS, NLB, MSMQ, Clustering), Networking (Cisco Switch Stacks, Firewalls, VLANs, MPLS/VPLS, VPNs), Azure, Virtualisation, PowerShell, Linux, Monitoring, Automation, Storage Area Networks.
  • Desirable: Veeam, RavenDB, Infrastructure as code, Desired State Configuration, HP Blade Centres and 3Par.

You will need to be calm under pressure in order to respond to escalations in a considered, logical and responsible manner and reactive responding to the business in a timely and efficient manner.

Patience and sensitivity is required to deal with persons of varied backgrounds, including those with little, or no, knowledge of IT systems and processes.

Tenacity to ensure that documentation is completed on a regular basis and to a standard that will benefit the business.

As travel is required, a full UK driving license is essential.

Application Process:

  • Please apply in writing to HR including a covering letter and up to date CV
  • Email: recruitment@bybox.com
  • Closing date for applications: 7th June 2021

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