Contacta case study

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As the world’s leading manufacturer of Window Intercom Systems, Contacta is committed to creating, delivering and supporting innovative assistive technology solutions that enhance the quality of life.

ByBox helped Contacta increase engineer productivity and gain visibility of their parts in the field.

Solution

ByBox worked with Contacta to boost the visibility and tracking of parts in the field and enable greater engineer productivity.

We understood the importance of having engineers start their days earlier. By using our pre-8am service, parts can be collected by engineers every morning from our secure, conveniently placed locker locations.

In addition, we recognised the importance of giving Contacta the peace of mind that their parts would be in the right place at the right time. By introducing full visibility across the parts lifecycle, they are able to track parts to engineers and avoid the cost of missing parts.

Challenges

Wasted engineer time

  • High engineer mileage and travel costs
  • Restrictions on when engineers can start their day

Reduced parts visibility

  • Reduced visibility of parts being delivered to engineers in the field
  • Unable to identify where parts went missing

Distribution challenges

  • High last mile delivery costs
  • Remote locations were hard to serve reliably

Benefits

Increased engineer productivity

  • Reduced engineer travel time as lockers are conveniently located near engineers homes
  • Pre-8am start time has increased engineer productivity

Boosted parts visibility

  • Improved visibility and control over parts in the field
  • Ability to track missing parts

Improved parts distribution

  • Last mile delivery costs reduced
  • Planned collections make it much easier for engineers to pick up the parts they need, at a time suitable for them.
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