Glen Dimplex Case Study

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The Glen Dimplex Group is the world leader in intelligent electric heating and renewable energy solutions, as well as holding significant global market positions
in domestic appliances, cooling and ventilation.

From manufacturing facilities around the globe Glen Dimplex serve the domestic and commercial building markets worldwide, with an unrivalled range of intelligent low-carbon solutions for space and water heating.

ByBox helped Glen Dimplex gain control of unnecessary inventory costs by integrating our Goldfish process and utilising our warehouse facility. This has allowed them to significantly improve their returns process and extend their working day.

Solution

ByBox worked in partnership with Glen Dimplex to identify ways of improving their visibility of stock and inventory issues.

By working with ByBox, Glen Dimplex gained confidence that their parts would be held, distributed and returned when required, rather than being sent directly to the customer and potentially misplaced.

In order to allow greater scheduling flexibility, we provided a solution that allowed for an extended working day. This meant parts could be picked at any time of day and scheduling could be done after 5pm giving Glen Dimplex time to plan the jobs for their engineers. This solution is our system integrated Goldfish process.

Challenges

Loss of stock

  • Parts were often lost as they were sent directly to customer locations
  • If a job were to be cancelled, there would be difficulties returning parts

Inventory issues

  • Limited visibility and control over stock
  • Difficulties holding parts
  • High inventory costs

Wasted engineer time

  • Engineers would arrive at a job and find that the parts were missing
  • Engineers would then spend time searching for missing parts instead of helping customers
  • First time fix (FTF) rates were affected as parts had to be reordered and jobs had to be rebooked

Benefits

Boosted inventory control

  • Parts are held by ByBox and only distributed to engineers when required
  • Simplified returns process
  • Reduced inventory costs

Improved scheduling

  • Jobs can be assigned to engineers later in the day
  • FTF rates are increased

Increased engineer productivity

  • Increased time available to help customers rather than searching for missing parts
  • Engineers can arrive at their job with parts in hand
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