JLA Case Study

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JLA is the UK’s leading provider of commercial laundry, catering, heating and fire safety solutions. With a nationwide network of over 400 service engineers, JLA offer a unique end-to-end solution that supplies their customers with marketleading commercial equipment as well as an unparalleled level of breakdown cover.

ByBox helped JLA hit targets by integrating our Goldfish process and using our Verify mobile app. This has  allowed them to improve their scheduling and increase tracking visibility.

Solution

ByBox worked in partnership with JLA to identify ways of improving their supply chain, inventory levels and visibility.

The Verify App allows JLA to track when an engineer has collected a part and the condition of any returns.

By using the system integrated Goldfish process, JLA have greater flexibility with their scheduling which allows them to assign and move around engineers jobs later in the day.

Challenges

Poor tracking visibility

  • JLA were struggling to identify the collection and return of parts in the field.
  • Difficulties tracking inventory levels

Scheduling issues

  • Limitations on when scheduling can be done
  • Caused first time fix (FTF) rates to be reduced

Wasted engineer time

  • Engineers were unable to start their day earlier
  • Late cut off

Benefits

Boosted tracking and inventory visibility

  • End to end visibility of parts including those in the field
  • Known conditions of returns

Improved scheduling

  • Jobs can be assigned to engineers later in the day
  • FTF rates are increased

Increased productivity

  • ByBox have a 99.7% pre-8am delivery success rate and JLA find that 90% of their parts are delivered pre-7am
  • Engineers can start work early and be prepared for their prepared for their first job with parts in hand
Download the full case study

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