Orion Electrotech Case Study

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Orion Electrotech is an award-winning recruitment consultancy. As well as providing recruitment services, Orion Electrotech also works with a number of clients to provide outsourced engineers to deliver projects on their behalf. With over 20 years’ experience Orion are recognised as leaders in their space.

ByBox works with Orion primarily in the utilities space, collecting parts from key suppliers and clients and delivering them to secure locations in the field for Orion engineers to collect.

Solution

ByBox worked with Orion so they could react quickly and scale up for any new contracts. Our dedicated account team handled any issues and with our implementation team, new engineers could be set up to receive parts within 48 hours of the original request being made.

ByBox also arranged set delivery times with Orion’s customer so parts were never turned away. Through ByBox’s Thinventory™ system, Orion had complete tracking of parts down to the serial number level. With Thinventory they were able to manage stock levels and anticipate shortages before they arose.

Orion also uses suited keys in their lockers. If an engineer is absent or off-sick another engineer can pick up the part in their place and the SLA can still be met.

Challenges

Difficulties scaling

  • Needed to scale up quickly when a new contract was won
  • Engineers need to be added to the network quickly and easily
  • Inflexible warehousing structure meant client’s parts were being turned away

Asset tracking

  • Customers demanded full visibility of part
  • No tracking of parts at serial number level
  • Asset owners were querying parts regularly as detailed tracking wasn’t available

Flexibility

  • Low flexibility in assigning jobs
  • Difficulty re-allocating parts and jobs when an engineer was sick or absent

Benefits

Scalable solution

  • ByBox’s solution is fully scalable
  • New engineers could be added within 48 hours
  • Access can be scaled down during quieter periods
  • Weekly delivery times with clients so no deliveries are turned away

Asset tracking

  • Full visibility of parts through Thinventory
  • Asset owners know where their parts are at any time

Flexibility

  • Suited keys ensure jobs can be allocated and re-allocated flexibly
  • Parts can still be picked up if an engineer is sick or absent
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