VUE Case Study

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Vision Unique Equipment (VUE) are industry leaders in fleet risk management solutions. Their vehicle hardware has been developed over the 20 years they have been working in the field, and their easy-to-use software systems give organisations quick insights that inform preventative maintenance decisions, minimising the time that vehicles are off the road. ByBox helped VUE gain control of the stock that was frequently going missing on customer sites and contributing towards unnecessary costs. By using our UK wide network of secure locations, VUE also gained end to end visibility of their parts in the field.

 

 

 

ByBox understood the importance of helping VUE to reduce the number of missing parcels, which was incurring unnecessary costs and wasting vital engineer time. By using ByBox’s UK wide network of secure lockboxes in suitable locations, engineers gained the flexibility of collecting their required parts each morning for their upcoming jobs and being able to arrive on site and get to work straight away. As well as this, ByBox provide end-to-end visibility of parts that can be easily re-allocated to another engineer when required, improving overall control.

Challenges

Poor tracking visibility

  •  Struggling to identify where parts were going missing on customer sites
  •  Difficulties tracking field inventory levels
  •  Engineers were holding faulty or unnecessary stock and waste in their vans

Reduced flexibility

  • Limited flexibility when picking up parts from different locations
  • Inability to reallocate parts to a different engineer at short notice

Unnecessary costs

  • Cost of inventory lost in transit
  • Costs incurred to replace missing parts

Benefits

Boosted tracking visibility

  • End to end visibility of parts in the field
  • Increased parts security
  • Stock that is no longer required can be easily returned within 24 hours

Improved flexibility

  • Engineers can access parts from locations that are convenient for them
  • Parts can be reallocated to another engineer at short notice

Cost reductions

  • Missing parcels reduced
  • Parts are received by engineer, avoiding unnecessary costs to replace
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