Realize the power of transformative field services
Edge3 is our complete offering giving businesses the visibility, security and control they need to truly optimize their field service edge.
In a world where nothing can be left to chance; urgency and getting the job done safely and efficiently are critical to maintaining meaningful customer relationships. Losing visibility and control of the part, the engineer or the customer interaction is not good enough. In today’s demanding and fast-paced environment, it’s essential that the field service edge of any business is modern, effective and intuitive.
ByBox’s Edge3 has been built for this purpose, we provide end-to-end visibility and control of inventory to the field service edge in real-time, whether that’s securely delivering a critical part to an engineer for collection near the point of service or offering a complete understanding of stock levels and surplus to the field service edge. Here’s how we do it.
Edge3 provides intelligence, security and visibility at every stage
Our intelligent systems enable a proactive approach to field inventory management, thanks to the combination of our purpose-built technology and our logistics services and experience. This combination optimizes your field services, ensuring parts and spares are always where they need to be – not trapped in a warehouse or sent to the wrong location.
No matter whether an individual part is in transit to our hub, at a distribution center or with a delivery partner during the crucial last mile, our software ensures you can pinpoint its exact location and status – removing doubt and uncertainty and ensuring the job always gets done.
ByBox offers secure edge access where field service teams need it most. Our locks and lockers work in combination with our accredited software and processes to offer complete peace of mind. Once the part reaches its destination only the intended engineer can access it.
Our approach is valued by customers
The benefits include:
- Increased first time fix rates and higher levels of customer satisfaction
- Reduced logistics spend, particularly same day delivery costs
- Improved engineer efficiency
- Optimized field inventory holdings
- A more sustainable field service approach.