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Head of Brand and Communications

Full-time Slough (UK) or home based Posted: just now

Already well established, ByBox is focused on accelerating growth in the UK, and in key markets across North America and Europe. To deliver on our growth ambitions an experienced Head of Brand and Communications is required to drive awareness of ByBox, and engage key stakeholders with compelling content within our target audience(s).

The primary aim of the Head of Brand and Communications is to create, deliver and measure the effectiveness of a comprehensive strategic communications plan that fully supports the company’s objectives.

The Head of Brand and Communications will work alongside all members of the Marketing and wider Growth Team to ensure all activities are co-ordinated and are effective. In addition, they will also work closely with spokespeople and experts across the company to ensure that ByBox is presented as experts in our target sectors.

The Head of Brand and Communications will also embrace the ByBox values in their approach as they represent the team, both internally and externally.

Specific responsibilities

  • Own the Strategic Communications plan, and it’s on-time delivery, ensuring that it’s aligned with key stakeholders regionally and globally.
  • Research and create compelling content covering top, middle and bottom of funnel content including announcements, blogs, case studies, collateral, speaking opportunities, third party insight, videos, etc.
  • Leverage and repurpose our content to engage key audiences across a range of channels including our events, influencers, trade media, social media, syndication, webinars, website, etc.
  • Maintain our brand assets including company statistics, corporate brochure and presentation(s), graphics, imagery, positional messaging, photography, videos, etc.
  • Agree and maintain a reactive communications playbook to manage the ByBox brand(s), ensuring that stakeholders and spokespeople are identified and trained (in conjunction with our BCP plan).
    Work with the Marketing team to plan and co-ordinate all related brand and communications activity, and ensure it is updated and shared with relevant stakeholders on a regular basis (monthly, quarterly, etc.).
  • Regularly review brand and communication results, showing progress against plan so that activities can be optimized and progress can be shared with stakeholders.
    Collaborate with Marketing colleagues and agencies to create innovative and engaging content that drives interest, engagement and ultimately purchase / renewals.
  • Input into the Group Marketing Plan, budget and re-forecasts to ensure a regional and consolidated marketing view can be articulated.
  • Select and manage third-party suppliers from briefing to delivery, ensuring on-time and on-budget delivery along with knowledge transfer (where possible).
    Champion the development and adoption of a common approach to marketing across our processes, technology, policies and technology, driving improvements as appropriate.
  • Provide communications support to other teams internally, particularly where team skills can make a difference to the quality of their output (e.g. bid responses and internal comms).

Skills & Abilities

  • Proficient listening, written and verbal skills with an ability to identify and articulate key points.
  • Strong and confident communicator, both written and verbal, able to speak to people at all levels of the organization as well as customers and other stakeholders.
  • Adept relationship builder able to handle a wide range of people and situations.
  • A natural organizer with an ability to handle multiple projects, with competing priorities.
  • Good delegator able to enable others to deliver whilst holding them to account.
  • Ability to quickly learn and become proficient in new technologies.

Qualifications & Experience

Essential:

  • Recognized communication and/or marketing qualifications.
  • Experience in B2B tech marketing.
  • Broad communications experience including PR (proactive and reactive), blogs, collateral, etc. delivered alongside multi-channel demand generation activity.
  • Strong social media and digital skills.
  • Good organizational skills and excellent attention to detail.
  • Demonstratable experience of developing and executing on varied communications plans regionally and/or globally.
  • Experienced at setting the right KPIs for communications and demonstrating personal and collective impact.
  • Track record leading successful teams, including third party experts.
  • Proficient with CRM systems (Salesforce), Microsoft Office and graphics software (e.g. Adobe).

Desirable:

  • Knowledge of the supply chain and/or field service market(s) and decision-makers.
  • Market experience within the Data Center or Medical Equipment sectors.
  • Implementation of Account Based Marketing programmes.
  • Channel marketing experience.
  • European language skills (particularly, German, Spanish or Italian).

Character and personal qualities:

  • Proactive and enthusiastic approach.
  • Detail focused.
  • Self-starter, able to work and motivate themselves effectively (esp. when working remotely).
  • Team oriented (particularly with marketing colleagues, agencies and sales teams).
  • Organized and effective at organizing others.
  • Focused on getting things done whilst keeping an eye on the bigger picture.
  • Able to quickly adapt, comfortable with change for a growing company that is constantly evolving.

Application Process:

  • Please apply in writing to HR including a covering letter and up to date CV
  • Email: recruitment@bybox.com  

Senior Software Developer (US)

Full-time Posted: 3 months ago

About the ByBox
ByBox is a market leader and supply chain innovator, providing extremely reliable “last mile” delivery of critical replacement parts to the global field service industry. ByBox provides cloud-based end-to-end supply chain solutions used by hundreds of large businesses in the UK and around the world.

ByBox is an established company that is pursuing excellence, is open to new ideas and approaches, and truly values its people. We strive to be curious, creative, agile and brave. Our approach and technology solutions have allowed us to become the top field service supply chain management company in the UK. Our mobile app, Bluetooth-enabled, Smart Lockers and inventory systems are in use by large clients in over twenty countries, and we keep growing. We fulfil our mission by providing unparalleled on-time, in-night deliveries through eight strategically located distribution centres, a network of over 30,000 proprietary Smart Lockers, and a reliable network of third-party delivery services. Bybox is profitable and has a global annual revenue in excess of £80M.

About the Job
Design, build and deploy mobile and public cloud applications that enable field service operations for our customers worldwide. Experiment and iterate on our established products and build exciting new ones for emerging markets. Work with a global, cross-functional, remote-first team that values quality, openness, and rapid delivery.

ByBox is gearing up to massively expand the global deployments of our Konnect product suite, particularly in the USA, tearing down barriers to entry for new customers. We are streamlining and modernising the technical core of our products and building out our Azure infrastructure and CI/CD pipelines to drive down our lead times.
We provide the tools and culture needed to help you thrive with remote working whether you’re fresh to the experience, or a remote veteran.

About You
We are looking for a seasoned developer, who strives for technical excellence and is comfortable leading, planning with and mentoring other developers. Ideally, you:
• Approach problems critically and aren’t afraid to ask questions to learn more
• Can constructively challenge things you believe can be better
• Think about the big picture and how small decisions can impact an overall experience
• Assess architecture, boundaries and designs for coupling and cohesion
• Enjoy collaborating with team members, and can work independently to deliver small, frequent improvements towards our goals.

We hope you are enthusiastic about software development practices, continuous improvement, and customer experiences. You should:
• Understand design and architectural patterns, their trade-offs, and how to use them appropriately
• Use automated testing to guide the quality and design of your applications
• Promote refactoring code and systems as you go, from boy-scouting to engaging the team in discussions on architectural improvements
• Be experienced with full-stack development, with .NET Core/.NET for server-side applications and using modern ReactJS/JavaScript to create user experiences
• Drive to ship changes into customers’ hands, to deliver value and gain feedback.
An ideal person would have experience with:
• Hands on experience working with distributed systems and microservices architecture, bonus points if you have experience with Docker in development and production environments.
• 8+ years of commercial software development experience in C#, .NET 5, .NET Core.
• 5+ years of experience developing SaaS applications in Azure.
• Solid understanding of designing and implementing RESTful APIs and using them as integration points with third-party applications.
• Experience working with CI/CD pipelines (Azure DevOps) to build, test and deploy along with an understanding of how feature toggles can be incorporated into the process.
• Azure public cloud infrastructure
• NServiceBus or similar messaging systems
• JavaScript/ReactJS
• SQL Server
• Cordova/PhoneGap or similar development for iOS/Android
• Terraform or similar infrastructure-as-code tools
• Knowledge of TDD, CI/CD and collective code ownership

Where you’ll be working
We have two offices one is in Pleasanton, CA San Francisco Bay Area and another one in Plano, TX, Dallas–Fort Worth metroplex. You will have the opportunity to work remotely, visiting one of the offices once a week, work from the either office or flex your time.

Application Process:

    • Please apply in writing to HR including a covering letter and up to date CV
    • Email: recruitment@bybox.com 

FSL Customer Support Advisor - Out of Hours Cover

Full-time Posted: 3 months ago

ByBox is a market leader and supply chain innovator, providing extremely reliable “last mile” delivery of critical replacement parts to the global field service industry. ByBox provides end-to-end supply chain solutions used by hundreds of large businesses in the UK and around the world.

In today’s digital world, every company is a “services” company. Successful companies will be the ones who exceed ever increasing customer expectations. Field service has become a crucial battleground, as delivery windows and SLA’s get tighter. Every service moment is an opportunity to solve, optimize and delight our customers – or fail, and give the competition an opening to exploit. Companies are investing billions to automate and optimize field service workers, but are still failing to achieve world class service because of the inventory modernization gap. Old inventory management approaches are falling apart at the edge of customer service.

ByBox solves this problem through our unique and advanced technology platforms and smart locks which insure that both the part and the service engineer are at the right place at the right time. Our solutions extend enhanced intelligence, visibility and security to critical spare parts inventory at the dynamic field service edge, turning any space into a secure site to optimize placement of critical parts – so that the parts that matter are in the places that matter in the timeframes that matter, without breaking the bank. In our UK base, we fulfil our mission by providing unparalleled on-time, in-night deliveries through eight strategically located distribution centres, a network of over 30,000 proprietary SmartLockers, and a reliable network of third party delivery services. ByBox is profitable and has global annual revenues in excess of £70M.

The Position

As FSL Customer Support Advisor – out of hours you will interact with internal and external customers to provide and process information in response to inquiries, concerns and requests about deliveries and services. You will provide the highest standards of service support and an enjoyable customer experience for our customers so ensuring ByBox service is the best in the market.

Required to deal with all telephone calls and emails in a courteous and friendly manner, complete call logs and record details of actions taken, perform customer verifications and security checks and complete all administrative work on time and to the required standard. You will process orders, taking strategic decisions on stock selections and location to fulfil customer requirements, monitor jobs on the road to meet correct ETA’s whilst managing customers’ expectations. You will organise recovery processes / techniques to recover failures affecting all customers.

You will identify trends, taking appropriate action and recommending improvements to procedure and customer service with a requirement to mentor new staff members once fully trained. You will take ownership of all queries and deal with them correctly and see them through to resolution. Effective communication and coordination with internal departments and FSL’s is crucial.

Provide shift review and handover documentation, manage all out of hours communication and escalations and complete non time sensitive work to support all Customer Support departments.

Achieve all personal and team KPIs as set by customer support management. Attend regular team meetings and training events providing a positive contribution.

Adhere to all policies and procedures as laid out by the Company including health & safety and Business Continuity procedures.

The Person

A minimum of 24 months experience working in a customer support environment or experience as a client service representative with strong communication skills, customer orientation and ability to adapt / respond to varying characters.

Possess the ability to multi-task, prioritise, and manage time effectively. Attention to detail and accuracy being key. Organised and self-disciplined with an ability to prioritise under pressure

Computer literate with knowledge of MS Office, GCSE in English Language and knowledge of customer service principles and practices.

Professional, flexible driven and positive, love solving problems and able to work in a diverse environment with the ability to multi-task in a fast-paced environment.

Location: Coventry

Hours of work: 42 hours per week. 4 on 4 off shift pattern which covers 24/7 (Flexible to cover absence within the out of hours team)

Application Process:

  • Please apply in writing to HR including a covering letter and up to date CV
  • Email: recruitment@bybox.com  

Service Delivery Manager

Full-time Coventry Posted: 4 months ago

As Service Delivery Manager you will be responsible for supporting ByBox Thinventory and large growth customers. Responsible for managing all service delivery aspects of a portfolio of accounts, the SLA performance and all associated reporting and data. A logical and systematic approach will help create, implement, and develop efficiencies across the operational process.

Required to drive process execution and identify continual improvement opportunities whilst managing day to day operational processes and associated relationships as a key contact. Create schedules and process flows to reflect the operation and services we carry out and, monitor SLA and service performance across the accounts.

Manage and execute any required service delivery plans whilst being responsible for operational review meetings, presenting KPI packs and delivering service initiatives. Analysing data is key, identifying ways we can improve service and performance.

You will build strong internal relationships with support and operational functions and spend time at customer locations to understand their business to understand how our evolving proposition can support them further.

Investigation and resolution of escalated customer queries and issues is required, and you will possess an in-depth knowledge of ByBox solution and the products / services your accounts use.

Implementation of new services, train, and mentor support to Account Support Assistant(s), lead the roll out of new initiatives and support their embedment. You must understand the contractual service level agreements and own the delivery of them and identify growth opportunities, liaising with the Account Development Manager to maximise the development plans.

The Person

A strong decision maker with great analytical skills, capable with project management. Must have experience delivering excellent customer service and be an expert in understanding the ByBox operations, products and all Thinventory systems and applications.

A proven track record of identifying initiatives to make improvements to processes and operations for customers. A sound commercial and general business understanding. Able to communicate concisely and effectively at all levels and have excellent problem-solving ability.

A self-starting, collaborative, resilient and flexible individual who is customer focused. Committed, positive, enthusiastic, and passionate with an ability to work under pressure.

Knowledge of Thinventory, WMS, TMS, OMS and Thinventory Mobile and possess intermediate Excel and PowerPoint skills.

Application Process:

  • Please apply in writing to the HR Department including a covering letter and up to date CV
  • recruitment@bybox.com