Utilities

Keeping critical parts in the right place

Utilities

Transform performance with visibility and intelligence in the final mile

The global field service management market size in the utility sector is expected to reach $10.81 billion by 2026¹, but most field service organizations are not managing inventory at the final mile; field service software stops where the edge begins. You lose sight of inventory, waste money on delivery costs, have low technician productivity, and are risking customer satisfaction.

To manage your field services and maintain customer loyalty you need visibility, intelligence, and security at the field service edge. 79%² of utility companies believe they are customer-centric so keeping your customers happy by offering the best SLAs and First Time Fix is key to success. It’s time to take control of your final mile.

“The end-to-end solutions ByBox provide have greatly enhanced the services Vital Power bring to the smart metering industry.” – Director, Vital Power Services”

Meet the increasing demand that your customers expect

With increasing demand, you need the right solutions in your portfolio so that you can better serve your customers. By adding visibility, intelligence, and security where your field service software drops off, you can exceed expectations and show the true value of field service and how great of an impact it can have on your overall bottom line.

By adding ByBox to your portfolio you can easily:

Reduce logistics costs

By removing the need for expensive premium deliveries and providing a 24/7 fixed delivery point.

Improve engineer productivity

Eliminating lost or misplaced parts and ensuring part availability reduces time wasted by engineers.

Optimize inventory

By placing inventory where it’s needed at strategic customer locations and dramatically reducing truck stock, you have the parts you need when you need it.

Increase customer satisfaction

When you improve your FTF rate and meet tight SLAs, you keep your customers happy and increase your Net Promoter Score.

Transforming to a new process is easy, and the benefits empower your field service team for success.

  • Keep or deliver critical parts at secure locations at or near the customer site so that you can eliminate expensive overnight delivery costs.
  • Engineers collect their parts from secure locations.
  • You will also know exactly who has picked up the part(s), when the pickup took place, and which part was collected through the easy-to-use app.
  • The engineer completes their jobs for the day and any return parts are placed back in the secure location for collection or the next job.

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Sources

¹ https://www.capgemini.com/2020/11/field-services-management-in-the-utilities-industry/

² https://go.clicksoftware.com/rs/697-ZGS-962/images/Business_Paper_Digital_Field_Worker_Utilities.pdf

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