ByBox forms strategic alliance with Westbrook

ByBox forms strategic alliance with Westbrook, a renowned Salesforce Field Service management implementation partner

2 March 2022, ByBox today announces a strategic partnership with Westbrook, a renowned Salesforce Field Service management implementation partner, to transform business performance and position field service as a strategic source of value and differentiation in a demanding market.

Over 50% of SLA failures are due to the unavailability of parts and over 40% of costs are in the ‘last mile’. Poor visibility of spare parts inventory can lead to businesses losing control of their supply chain which results in delayed jobs, increased costs, broken SLA’s and ultimately fractured customer relationships.

That’s why ByBox created Edge3, an innovative solution that provides better intelligence, visibility and security over critical field inventory at the field service edge to meet tight SLAs, improve engineer productivity through shorter drive time and more calls per shift, and reduce carbon emissions from wasted trips.

Salesforce Field Service, combined with ByBox Edge3 and supported by Westbrook’s consulting, implementation & support services will enable businesses to transform their field operations and delivers total visibility of the supply chain to the field service edge. Businesses will benefit from a network of over 1,400 locations with over 40,000 secure lockers across the UK, enabling a smart supply chain, unrivalled in field service logistics.

Ambrose McGinn, Westbrook’s CEO, commented: “For many years we have been at the forefront of delivering innovative field service solutions on the Salesforce platform. With ByBox as a strategic partner we can now offer industry leading logistics solutions, efficiencies and savings that transform our client’s field service performance. Partnering with ByBox, a recognised global leader in this market, is a natural extension of our capability.”

Arun Prabhu, ByBox CTO, commented: “As we modernise field inventory management, we remain focused on the value that we can deliver for our customers. Building a strong ecosystem of like minded partners is key to unlocking value and realising it quickly. Partnering with Westbrook, experts in Salesforce implementations, is an important step in our growth.”

About Westbrook International Ltd:

Westbrook is a highly regarded Consulting and Implementation Partner to Salesforce, the Customer Success Platform and world’s #1 CRM company. Salesforce Ventures is an active investor in Westbrook International Ltd. Westbrook’s mission is to deliver outstanding Salesforce consulting, implementation & support services that transform our clients’ business performance. We are vibrant & innovative, defined by our clients, our people and our partners.

If you would like to know more about how Westbrook can deliver transformational field service performance please contact For further information please contact