Tennant Case Study

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Tennant Case Study

Tennant Company is a recognized leader in designing, manufacturing and marketing solutions that help create a cleaner, safer,healthier world.

We helped Tennant boost productivity, increase visibility and improve security by introducing our secure locker locations and overnight returns process.

Solution

ByBox worked with Tennant to achieve a consistent approach in the delivery of parts across their entire service team. This new approach also provided Tennant
with additional flexibility when allocating work that better suited the dynamics of the service team’s work. Additionally, ByBox understood the importance of a simple and secure approach for returning parts to the warehouse.

Using ByBox’s secure locations and overnight returns process the need for garden boxes at the engineer’s home was removed and van stock levels were reduced.

Challenges

Wasted engineer time

  • Engineers had a later start to their day
  • Limited time available to fix (repair) equipment

Inability to track returns

  • High van stock levels
  • Difficulties tracking required inventory levels

Insecure parts storage

  • Parts are sent to garden boxes at engineer’s home addresses
  • Expensive parts are easily misplaced or lost

Benefits

Increased productivity

  • Engineers have an earlier start to their day, maximising productivity and the time available to fix customer problems each day

Boosted tracking visibility

  • Parts can be tracked and returned
    to the warehouse when required
  • Reduced van stock levels

Secure parts storage

  • Parts are stored in secure locker locations rather than garden boxes at engineer’s home addresses
  • Reduced risk of losing expensive parts
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