Empowering technology
End-to-end visibility and control with our intelligent software
See where your field service inventory is in real time – from your suppliers right through to the dynamic field service edge. Advanced analytics capabilities also help you improve operational efficiency, turning your field service inventory management into a strategic advantage for your business.
Boost
• Intelligent allocation and visibility of all inventory
• Ability to differentiate on service levels
• Field engineer efficiency
• Customer lifetime value.
Reduce
• Trapped inventory that can’t be used
• Unnecessary spend on new parts
• Inventory obsolescence
• Expensive same-day delivery costs.
Core capabilities
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Intelligent labelling
Label your parts using our online label creation solution, capturing engineer and customer job reference details.
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Tracking
Track your parts in real time online using our desktop and/or mobile applications.
Additional capabilities
Further improve your inventory intelligence and visibility with these advanced capabilities:
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Advanced labelling
Track SKUs by labelling your parcels with detail down to the SKU-level. Plus, our intelligent returns functionality tracks SKUs back through the reverse loop.
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Analytics plus
Advanced analytics using our intelligent reporting system, offering the highest level of visibility.
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Auto reroute
Assign the part condition (e.g. warranty return) upon return, allowing parts to be sent directly to where they need to be next; to repairer, to warranty or back to good stock if unused.
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Late engineer allocation
Optimise engineer productivity through automated data exchange and last-minute assignment of parts to engineers.
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Supplier direct
Cut unnecessary handling, transport, and stock holding with a direct supply from your suppliers to our network; no need to warehouse inventory and only pay for parts as you use them.
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Verify contents
Scan parts in and out of lockers and locations, providing additional track and trace capabilities with bespoke returns parts conditioning features available.
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Order management
Intelligent parts ordering, using ByBox in-house software.