Medical and healthcare

Keep critical medical parts where you need them the most

Achieve a “new normal” in SLA and FTF performance

Over the last year, we have come to know just how important it is to keep medical equipment running without interruption. The pandemic has put a new perspective on how the medical field needs service on time and not a moment later. As some talk about the “new normal”, why not make a new normal in your field service organisation.

“ByBox has made a huge difference to our field performance with almost 100% success rate of parts arriving pre 8am on the day after dispatch” Operations Director, Prism Medical UK

Are you meeting the critical service level agreements (SLA) that your customers are expecting?

Field services organisations in healthcare are predicted to more than double by 2026¹, making the need to take advantage of technology to add visibility to your final mile. With a solution like ByBox, you can create a seamless experience in your field service organisation making your service stand out from your biggest competitors, creating a new normal that makes your team’s performance soar to new heights.

What’s in it for you?

  • Increased engineer productivity
  • Visibility and tracking of critical parts
  • Meet the tightest SLA commitments
  • Showing your field service org is key to company success

Problems we solve

First time fix rates (FTFR)

If your FTFRs are too low due to more demanding service levels from end customers

Missed SLAs and incurring penalties

If you are working in tighter service windows or wanting to offer your customers the best SLAs

Lack of field inventory visibility

When you improve your FTF rate and meet tight SLAs, you keep your customers happy and increase your Net Promoter Score

Technician productivity

If your technicians are spending too much time driving around for parts and not fixing issues

Green initiatives

If your company has goals to be more environmentally friendly, but your technicians drive time is not contributing to the movement

Spending too much money

If you are paying too much for overnight and same day deliveries and Forward Stocking Location (FSL) and your technician’s vans

ByBox integrates with most field service software solutions, including Microsoft Dynamics 365 and Salesforce:

ByBox complements Microsoft Dynamics 365 Field Service and gives customers greater visibility and control over their field inventory management.

Our solutions take inventory management to the field service edge and enable customers to hold parts in the field while ensuring that they remain visible to field service agents and field technicians.

Find out more

Integrated with Salesforce Field Service, ByBox delivers intelligence, visibility, and security for your inventory in the field.

Our solutions ensure that your teams have visibility and control of each part so that you can ensure a seamless field service experience, every time.

Find out more

Our latest resources

Learn more about how you can transform your field service organization

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Ready to see it in action? Let’s talk.



Sources

¹ https://www.alliedmarketresearch.com/field-service-management-market