Keep up with the innovation of your industry
With the ever-growing demand for ultra-fast internet connections whether, 5G or fibre-optic infrastructure, meeting and exceeding your customer expectations puts you in the best position to take advantage of industry growth. It’s critical that you take advantage of technology that will help you increase performance and customer loyalty, meeting tight SLAs, and maintaining the highest First Time Fix Rate (FTFR) possible.
“Since introducing ByBox we’ve saved 9% on our fuel emissions and 9% on the mileage engineers drive each year. We have also increased workforce utilisation by 6%.” Head of Service Operations (NRTS), Telent.
The good news is you can. Most companies are struggling with visibility and access to inventory closer to the field service edge. If you were to implement a solution you could store critical parts at or near the customer site, it would be a game-changer. Much like the innovation behind 5G, ByBox had the foresight to recognise where field service organisations were missing the mark and created a solution to solve this problem and many more.
One of the biggest challenges identified within field services teams is aligning the organisation¹. Three major factors that fall into this category, spare parts, supply chain, and customer satisfaction. ByBox is the first to offer visibility, intelligence, and security by adding secure inventory locations either at or near your customer site. By adding the ByBox Edge3 solution to your tech stack, you can fix the spare part and supply chain issues that you are experiencing in the final mile and keep your customers happy so they don’t start searching for a new provider.
In challenging times, offering a great field service experience can make a big difference.
Vodafone’s support for North Tees Hospital is one such example. Locating and delivering a critical part enabled a field technician to make a vital difference, keeping North Tees Hospital connected during the Covid19 pandemic.
Watch Vodafone’s story here (watch with the sound on for the best experience.)
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Read more¹ https://www.tsia.com/who-we-are