Seamless pick up of parts

Enable your field technicians to deliver a better customer experience

Getting parts to field technicians can be a challenge. Traditional solutions suffer from damages, lost parts, failed deliveries, and spiralling costs, particularly for expedited orders.

ByBox can give you visibility and control of your parts to the field service edge. Enabling you, and your technicians, to check for part availability, reserve, and then pick up at a convenient time.

We know that field operations are not all the same so we have featured three of the most common scenarios below.

Field technician self-service

Technicians in the field often need additional parts or consumables, particularly if the nature of the issue isn’t fully diagnosed until they are on site. Through the ByBox mobile app not only do they have visibility of the part(s) near to them, they also have the ability to reserve what they need before picking up the part(s).

This approach is particularly useful where customers demand tight SLAs, or where multiple engineers need access to specific parts. Watch our short video to find out more.

“Since working with ByBox our field engineers are travelling less and spending more time on site, meaning not only cost savings in terms of productivity, but also significantly improved customer satisfaction”

Field service dispatch inventory visibility

The growth in Field Service Management systems means that dispatchers have visibility and control over their field technicians. However, the same isn’t true for the parts, there is still a field inventory gap.

ByBox addresses this, giving dispatchers visibility of the parts in the field, or ready to be sent to the field, and control over which technician to allocate the part to. If integrated with your Field Service Management system dispatchers can create a job, allocate the field technician, and order the part(s) all within one system. Watch our short video to find out more.

“With ByBox, we can locate any part at any given time which really helps us to deliver a great customer experience. The full end to end track and trace solution has modernized the way we send parts to our engineers in the field.”

Unassigned orders

The dynamic nature of field service means that in some situations it’s important that field technicians can select the next job to work on, perhaps due to it’s urgency or because the technician is already nearby. In these cases parts can be securely held close to the customer and once the job is assigned to the field technician can then select the inventory order and pick up the parts they need.

This allocation approach provides scheduling flexibility and ensures that any field technician can be allocated rather than be reliant on a single technician who’s carrying the required parts in their van. Watch our short video to find out more.