Partnering with Microsoft Dynamics 365 Field Service

A seamless field service experience with Microsoft Dynamics 365

ByBox complements Microsoft Dynamics 365 Field Service and gives customers greater visibility and control over their field inventory management. Our solutions take inventory management to the field service edge and enable customers to hold parts in the field while ensuring that they remain visible to field service agents and field technicians.

How it works:

With 20 years of experience in field service inventory management and over 200 customers across 21 countries, ByBox offers unparalleled experience in field service inventory management. While we believe that standard deployments offer the best fit for many customers we have a successful track record in large and complex deployments.


Better first time fix rates

and higher levels of customer satisfaction

Reduced logistics spend

particularly on same-day delivery costs

Improved engineer productivity

and better customer service

Optimised field inventory holdings

at the field service edge

More sustainable

field service approach

Robust safety

with contactless collections

ByBox Edge3 and Microsoft Dynamics 365

Together Edge3 and Microsoft Dynamics 365 provide a seamless customer experience allowing our customers to handle service calls, schedule field technicians, check availability of the part(s), and order or reserve the collection. Completed in real-time this allows the agent to confirm the job with the customer, knowing that everything needed for the job will be ready to be collected in advance. For field technicians, they have the confidence that the part(s) will be held securely until they’re ready to pick them up at their convenience. Additionally, unused or faulty parts can be easily returned via the same process. Combined we will improve first-time fix rates and increase customer satisfaction.