Partnering with Salesforce Field Service
A seamless field service experience with Salesforce Field Service
Integrated with Salesforce Field Service, ByBox delivers intelligence, visibility, and security for your inventory in the field. Our solutions ensure that your teams have visibility and control of each part so that you can ensure a seamless field service experience, every time.
How it works:
With 20 years of experience in field service inventory management and over 200 customers across 21 countries ByBox offers unparalleled experience in field service inventory management. While we believe that standard deployments offer the best fit for many customers we have a successful track record in large and complex deployments
Better first time fix rates
and higher levels of customer satisfaction
Reduced logistics spend
particularly on same-day delivery costs
Improved engineer productivity
and better customer service
Optimised field inventory holdings
at the field service edge
field service approach
with contactless collections
ByBox Edge3 and Salesforce Field Service
Together Edge3 and Salesforce Field Service provide a seamless experience enabling customer service agents to check availability of the part(s) and to order them for collection while scheduling the technician.
Completed in real-time this allows the agent to confirm the job with the customer, certain in the knowledge that everything needed for the job will be ready to be collected in advance. For field technicians, they have the confidence that the part(s) will be held securely until they’re ready to pick them up at their convenience. Additionally, unused or faulty parts can be easily returned via the same process. Combined this improves first-time fix rates and increases customer satisfaction.